Privacy Policy
Last updated: 12th May 2025
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Sasto Sulav Express.
Sasto Sulav Express (the "Application") is a marketplace for the purchase and sale of grocery foods, owned and run by Sierra Japan Exterprises (the "Company"). It is our top priority and social responsibility to handle the Personal Information of our customers properly and in compliance with applicable laws. Hence, we hereby declare that the Company will take the following measures in order to protect Personal Information.
Personal Information We Collect
Personal Information refers to any information that can be used to identify individuals. The Company will collect the following Personal Information: your name, login ID, address, telephone number, email addresses, and any other information that the Company needs in order to deliver the items you ordered. The Company will also collect information about your order history, including the items you purchased, the date of purchase, and the amount paid.
Use of Personal Information
The Company will use Your Personal Information for the purposes listed below:
- To verify your identity and login
- To ship and deliver items that you purchase to your location
- To perform transactions and issue receipts for payments
- To show personalized items to you in the Application
- To run campaigns and offers
- To provide support for items and services, and deal with inquiries
- To provide or receive necessary information regarding any refunds for goods or services provided
Further, the Company may provide Your Personal Information to third parties including delivery company and payment service providers solely for the purpose of sale, payment transactions, shipment, and delivery of the items You purchase through the Application.
Safe Handling of Personal Information
The Company will ensure that all Personal Information will be securely encrypted before being stored on a local server. Payment information such as credit cards and other related financial information of a customer will never be stored in the local server, but only used via token to connect with the payment gateway. Moreover, the Company will manage Personal Information properly and proactively take any necessary measures to ensure there is no unauthorized access to, leakage, loss, or destruction of Personal Information.
Compliance with Law
The Company will comply with all applicable laws of Japan, ordinances, government-issued guidelines, and any other applicable regulations and standards related to the collection, use, protection, and management of Personal Information.
Protection of Personal Information
The Company will provide appropriate training on this Privacy Policy to all employees, and ensure all employees understand and abide by this Privacy Policy to protect Personal Information.
Inquiries about Personal Information
Please contact us if there are any concerns or questions about our handling of Personal Information. The Company will look into any issues or concerns raised with high priority and deal with them appropriately. In accordance with laws and regulations, you may have the right to request us to correct, delete, or cease using your Personal Information managed by the Company. However, please be advised that, even in such cases, the Company may not be able to comply with your request in order to operate appropriately under the law.
Revision of Privacy Policy
The Company will periodically review and update this Privacy Policy in a timely manner, and respond to any changes in the applicable laws and regulations pertinent to the protection of Personal Information. Any changes to this Privacy Policy will become available promptly to all customers through our website or the Application. Before using our service, please review and understand the Privacy Policy. When you use our service, it is deemed that you have agreed to the latest version of the Privacy Policy.